Privacy policy

This Privacy Policy describes how The Veltrio (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, browse our products, or make a purchase from our Shopify store.

1. PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. As you browse our website, we also collect information about the pages or products you view, the websites or search terms that referred you to our website, and how you interact with our store.

We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device or computer that may contain a unique identifier. Cookies help our website function properly, remember your preferences, and improve your shopping experience.

  • Log files: These track activities on our website and collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

  • Web beacons, tags, and pixels: Electronic technologies used to record information about how you browse our website and interact with our content and advertisements.

When you make or attempt to make a purchase through our website, we collect certain information, including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this information as Order Information.

Payment information is processed by the relevant payment provider. We do not necessarily receive or store your complete payment card details.

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to fulfill orders placed through our website, including processing payments, arranging shipping, sending order confirmations, providing invoices, and communicating with you about your purchases.

We may also use Order Information to:

  • Communicate with you regarding your orders, deliveries, returns, and customer support requests.

  • Screen orders for potential risks, fraud, or unauthorized transactions.

  • Provide customer service and respond to your questions.

  • Send promotional emails or marketing communications where permitted by applicable law and your preferences.

  • Improve our products, services, and overall shopping experience.

We use Device Information to help identify potential risks and fraud, maintain website security, and improve and optimize our website. This may include analyzing customer browsing behavior, measuring website performance, and evaluating the effectiveness of our marketing and advertising campaigns.

Where permitted by applicable law, we may also use certain information to show you relevant advertisements or remind you about products you have viewed.

3. SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third-party service providers when necessary to operate our business and provide our services.

These providers may include:

  • Shopify: Our online store is powered by Shopify. You can learn more about how Shopify handles personal information by visiting https://www.shopify.com/legal/privacy.

  • Payment providers: To securely process payments and help prevent fraudulent transactions.

  • Shipping and delivery providers: To deliver your orders and provide shipment updates.

  • Analytics providers: To understand how visitors use our website and improve its performance, where such tools are enabled.

  • Advertising and marketing providers: To measure advertising performance and deliver relevant marketing communications, subject to applicable privacy laws and consent requirements.

We may also disclose your Personal Information when required by law, in response to valid legal requests, or when necessary to protect our rights, customers, and business.

4. TARGETED ADVERTISING

We may use certain information about your website activity to help deliver advertisements that may be relevant to your interests, where permitted by applicable law.

Depending on the services enabled on our website, you may be able to manage advertising preferences through the following platforms:

These settings are managed by the respective platforms and may not prevent all advertising.

Where required by applicable law, we will obtain consent before using advertising cookies or sharing personal information for targeted advertising.

5. CURRENCY CONVERSION

Our website may offer prices in different currencies to improve your shopping experience.

If currency conversion features are enabled, certain information, such as your IP address or approximate location, may be processed by our currency conversion service to determine an appropriate currency.

Your currency preference may be stored in a cookie or similar browser storage mechanism so that your selected currency remains consistent while you browse our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. DO NOT TRACK

Some web browsers provide a “Do Not Track” setting. Our website may not respond to all such signals consistently.

Where required by applicable law, we will respect applicable browser-based privacy signals and consent preferences.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request a copy of your personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data sharing activities, where applicable.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR.

To exercise your rights, contact us at theveltriooo@gmail.com. We may need to verify your identity before processing your request.

We process personal information where necessary to fulfill orders and our contractual obligations, comply with legal requirements, pursue legitimate business interests where permitted, or obtain your consent where required.

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed or transferred to countries outside your country of residence, depending on the location of Shopify and our other service providers.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. DATA RETENTION

We retain Order Information and other personal information for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and accounting obligations.

You may request deletion of your personal information by contacting us. Some information may need to be retained where required or permitted by law.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and, where enabled, support advertising activities.

You can manage non-essential cookies through the consent options provided on our website, where available, or through your browser settings.

For more information about cookies, visit https://www.allaboutcookies.org/.

11. MINORS

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal and regulatory requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. CONTACT US

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to submit a privacy-related complaint, please contact us:

Store Name: The Veltrio

Email: theveltriooo@gmail.com

Website: Your official The Veltrio Shopify store website

We will review your request and respond in accordance with applicable law.